How do I correct missing transactions?

Wallet is only able to download transactions that have cleared. If you are missing transactions please confirm they are not Pending or Hold status in your bank account, then write back to us with screenshots and specific details about which bank, account, dates, and amounts of the incorrect or missing transactions, so we can report this. Make sure you are using the latest release and wait 24 hours to check if your missing transactions have appeared.

If your account is not updating in Wallet, you'll need to contact our Support. Missing transactions must be manually entered in order for them to appear in Wallet. 

Do the following steps for Android:

1. Go to Settings
2. Accounts
3. Select your account to edit
4. Disconnect and add the missing transactions manuallymissing_transaction_1.jpeg

5. Reconnect the account

6. Select already connected account

missing_transactions_2.jpeg
7. Select the account to reconnect.

missing_transactions_3.jpeg

 

NOTE: Click HERE to see the process for iOS

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    Deandre Boyd

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    Deandre Boyd

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