I bought a Premium Plan but it's not working!

Did you purchase a Premium Plan, but Wallet is not applying it? We have resolved this issue, so users should no longer struggle with it.

 

However, if it does happen, please try to restore the plan in the app first. Here is how you can do so based on your Wallet app version.

iOS users, try tapping the 'Restore' button under More > Premium. 

Android users, try tapping the 'Restore missing plan' button under Get premium! > three dots in the right upper corner. 

Alternatively, send your Google Play Order receipt or iTunes/Apple Store receipt to us at support@budgetbakers.com so we can activate your Premium Plan manually. Make sure you use the subject line "Inactive Premium" (iOS) or "Subscriptions" (Android).  

 

*Please note that support hours are M-F, 9:30-6:30, CET.*

Have more questions? Submit a request

10 Comments

  • 0
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    marulzlahh

    Means you just want give what i purchased at wallet? Not to pay right?

  • 0
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    Marin Mannies

    You will not need to pay anything more. We will simply activate the plan that you already bought, if it doesn't activate for you automatically in Wallet. 

  • 0
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    Serene Liu

    Hi, I met the same issue. Have sent out a mail to the support team and hope that you can resolve the problem asap.

  • 0
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    Werner Suchowitzki Orozco

    Hi this happened to me today, please help! I sent and email but support didn't answer me. I bought the 1 year premium plan today and the app didn't recognize it.

    My wallet-registered email address is wernerzucho@gmail.com

    Thanks.

  • 0
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    Marin Mannies

    Hello Serene and Warner, I have responded to both of you! Thanks for visiting the article.

  • 0
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    Werner Suchowitzki Orozco

    Thank you for the help Marin!

  • 0
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    Martin Fantomas

    Hi i bought it few days ago but i havnt it! Still lock! Please help me.

    Stibik0930@seznam.cz
    Stuburek.mar@gmail.com

  • 0
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    Marin Mannies

    Please see our emails back to you, thank you!

  • 0
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    Cristopher Ruiz

    hola realize la suscripcion a premiun el dia 30 de enero, me llego la confirmacion del pago de mi banco, pero no se activo el usuario premium, podrian arreglar esto, por favor.

    usuario google:    ing.cristopher.ruiz@gmail.com

  • 0
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    Marin Mannies

    Hola Cristopher, we do not handle payments directly. Please see our email back to you, thanks! 

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