Did you purchase a Premium Plan, but Wallet is not applying it? We have resolved this issue, so users should no longer struggle with it.
However, if it does happen, please try to restore the plan in the app first. Here is how you can do so based on your Wallet app version.
iOS users, try tapping the 'Restore' button under More > Premium.
Android users, try tapping the 'Restore missing plan' button under Get premium! > three dots in the right upper corner.
Alternatively, send your Google Play Order receipt or iTunes/Apple Store receipt to us at firstname.lastname@example.org so we can activate your Premium Plan manually. Make sure you use the subject line "Inactive Premium" (iOS) or "Subscriptions" (Android).
*Please note that support hours are M-F, 9:30-6:30, CET.*