Did you purchase a Premium Plan, but Wallet is not applying it? We have resolved this issue, so users should no longer struggle with it.
However, if it does happen, please send your Google Play Order receipt or iTunes/Apple Store receipt to us at firstname.lastname@example.org so we can activate your Premium Plan. Make sure you use the subject line "Inactive Premium" (iOS) or "Subscriptions" (Android).
*iOS users, first try tapping the 'Restore' button under More > Premium.
*Please note that support hours are M-F, 9:30-6:30, CET.*