How do I contact support?

You can contact support team directly through the mobile app:

  • Android
    • go into the side menu and scroll down to 'Help'.
  • iOS
    • go into 'More' in the bottom right corner of your screen.

From either platform you can access the Help articles in our knowledge base, leave us feedback or suggestions. 

We're a small team and we may not be able to send a personal response to you. However, we read every message. Individual support is a Premium feature, but every notification we receive about bugs and other concerns helps us to improve Wallet. If we need more information from you, we will contact you. 

If you have a problem (where relevant), it will help us a lot if you attach a video where we will see the whole process up to the moment where you have a problem / or print screens.

Support team is currently available 5 days a week, 9:30 AM - 6 PM Central European Time.

 

Do you want to suggest a change in our app?

Feel free to check out our suggestion page http://feedback.walletapp.net, and see whether a particular suggestion has already been made. You can make a suggestion there to let other users vote on it. We would also recommend voting for and commenting on other posts so the BudgetBakers team can get a sense of what matters to all our users.

 

I forgot my password.

To reset your password, please visit: https://web.budgetbakers.com/reset-password

If you see an error please reload the page and try again.

 

I forgot my PIN.

  • Contact us: here

    • We need to know: your email address registered in the app

I can't log in to the mobile/web app.

  • Contact us: here

    • We need to know: your email address registered in the app

Change Email:

  • Contact us via the mobile app (see info above) or here
    • We need to know:
      • Your email address registered in the app 
      • Your new email address
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