How do I correct missing transactions via iOS

Wallet is only able to download transactions that have cleared. If you are missing transactions please confirm they are not Pending or Hold status in your bank account, then write back to us with screenshots and specific details about which bank, account, dates, and amounts of the incorrect or missing transactions, so we can report this. Make sure you are using the latest release and wait 24 hours to check if your missing transactions have appeared.

If your account is not updating in Wallet, you'll need to contact our Support. Missing transactions must be manually entered in order for them to appear in Wallet.

 

Do the following steps for iOS:

 

1. Go to more
2. Settings
3. Accounts
4. Select your account to edit
5. Disconnect/unsync bank and add the missing transactions manually
6 Reconnect the account
7. Select already connected bank
8. Select the account to reconnect.

Have more questions? Submit a request

0 Comments

Please sign in to leave a comment.