Available for:
- Android
- iOS
Please follow the instructions below:
- Do not Uninstall the app and do not clear the data
- Do not sign out/logout
- Check you are online by ‘Opening premium screen’ if you are offline it will state you are not online (All devices need to be online to save data)
- Turn on mobile data for all devices for the applications (If you are not using mobile data, then try at least a different network *home wifi vs work wifi, try on mobile data or a friend's mobile data hotspot, etc. - Please let us know which ones you have tried*)
iOS:
- Go to settings mobile data
- Wallet app
- Turn on mobile data for the app.
Android:
- Go to settings
- Apps and notifications
- Wallet app
- Mobile data & Wi-Fi
- Turn on mobile data for the app.
Sometimes the issue is on the network provider, company network restrictions, even the device itself or your home network (like some network utility, firewall, antivirus software, etc.)
If for any reason none of these solutions work for you, please contact us (click the Submit a request button below) with these specific details:
- Registered Wallet email address
- Devices you use for Wallet (iOS/Web/Android)
- What type of data is not synced?
- Please specify between which devices (for example Web app not updating from Android or iOS etc) the data is not synced
- On which device is the data shown correctly?