Changes in the Wallet app seamlessly sync with our secure server, enabling effortless data retrieval on a new device. To confirm the accuracy of your synced data on our servers, please double-check its availability on our Web App, as it consistently mirrors the server's content.
Wallet's Back up of your data
Wallet servers undergo routine backups to safeguard against accidents on BudgetBakers' side, it's important to note that these backups are not designed for recovering data in the event of user mistakes, such as deleting records or accounts.
Once data is deleted it cannot be recovered as there is no backup for such actions.
To backup your records and accounts, use the export feature. More information on exporting your data can be found in the article How to export transactions from Wallet.
Data Loss
There are two potential reasons for the data loss you've experienced.
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Different Email Address: If there's a possibility that you used an alternative email address to log in, please attempt to login using any other email addresses you may own. Alternatively, you can reach out to our support, and we'll be happy to assist in checking any email addresses associated with your account.
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Offline Mode Usage: If you used the app in "offline" mode, your data wasn't backed up on our servers. Unfortunately, in such cases, we're unable to recover any data, as it was never stored on our servers.