To help ensure the utmost security of your Wallet account, we've introduced a mandatory email verification step. This process confirms that the email address linked to your Wallet account truly belongs to you, helping to prevent unauthorized access.
If you haven't yet verified your email, you'll now be prompted to do so upon logging into the app. Until verification is complete, access to the app will be temporarily blocked.
Please check your inbox (including your spam folder) for the verification email we've sent. If you didn't receive it or can no longer access your email, please let us know, and we'll be happy to assist you.
Thank you for your understanding. This update is part of our ongoing commitment to protecting your data and privacy.
FAQ
Didn't receive a verification email?
If you haven't received your verification email, please try the following:
- Check your email address: Make sure the email address you provided for your Wallet account is correct.
- Check all folders in your email inbox: Please look in your Spam, Junk, Promotions, or Social folders, as the email might have been misdirected.
If you've confirmed your email address is correct and still haven't received a verification link, please create a ticket by clicking the "Send Request" button below this article.
Submit a request button missing?
Please read the article on How do I contact support? and then return to this page to submit your ticket.