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Web App is not loading

  • Updated

If you’re having trouble logging into the Web App, please first make sure you’re using a supported browser and then attempt the basic troubleshooting steps below. If the issue persists, please submit a request at the bottom of the page.

Supported browsers: Google Chrome, Safari, Mozilla Firefox and Microsoft Edge (latest versions). Other browsers, such as Opera or Brave, are not officially supported and the Web App may not work correctly in them.

Basic troubleshooting:

  1. Update your browser to the latest version, or try another supported browser (Chrome, Safari, Firefox or Edge).

  2. Refresh the page.

  3. Disable browser extensions: Some extensions can interfere with the app's functionality. Specifically, the Binance Wallet extension is known to cause numerous errors. Try disabling all extensions (especially crypto wallets) and restart the browser.

  4. Disable any AD blockers, and restart the browser.

  5. Delete your cookies and site settings related to https://web.budgetbakers.com/

For Chrome go to: chrome://settings/content/all?searchSubpage=budgetbakers.com (Copy and paste this in your browser)

  • Select 🗑️

  • Select Delete

To go there manually in Chrome:

  • Settings (chrome://settings/)

  • Privacy and Security (chrome://settings/privacy)

  • Site settings (chrome://settings/content)

  • View permissions and data stored across sites (chrome://settings/content/all)

  • Search in the top right "budgetbakers"

  • Select 🗑️

  • Select Delete

 

Asked to sign in again roughly once a day?

If the Web App asks you to sign in again roughly every 24 hours, this is expected. For security, Web App sessions expire after about a day. It is not caused by your browser, extensions, cookie settings or your account, and your data is not affected.

To sign back in:

  1. Go to https://web.budgetbakers.com/login
  2. Sign in with the same method you normally use (Google, Apple, Facebook or email). If you sign in with email, request a new sign-in link.

What won’t change this:

  • Turning off Auto logout in Settings > General
  • Allowing cookies or site data for web.budgetbakers.com
  • Disabling browser extensions or ad blockers
  • Switching browsers or creating a new browser profile

If you’re signed out much more often than once a day, or the page won’t load, please follow the troubleshooting steps above.

Submit a request button missing? Please read the article on How do I contact support? and then return to this page to submit your ticket.

 

 

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