Change your email address

To update your email address in Wallet, please follow these steps:

1. Log in to the Wallet app.

2. Go to the Help Center.

3. Open the article 'Change your email address'.

4. Scroll to the bottom and tap 'Submit a request' to create a support ticket.

Since you cannot change your email address directly in the app, our support team will update it for you once we receive your ticket.

Please note that we are unable to transfer subscriptions from one account to another — we can only update the email address tied to your current account.

Kindly provide the following details in your ticket

• Current email address associated with your Wallet account.

• New email address you wish to associate with your account.

  • Please note that the new email address must NOT be linked to an existing Wallet account.

  • If the new email already has a existing Wallet account, please delete this account, How do I delete my profile and all data?
     

Submit a request button missing?

Please read the article on How do I contact support? and then return to this page to submit your ticket.