Change your email address

To update your email address in Wallet, please follow these steps:

1. Log in to the Wallet app.

2. Go to the Help Center.

3. Open the article 'Change your email address'.

4. Scroll to the bottom and tap 'Submit a request' to create a support ticket.

Since you cannot change your email address directly in the app, our support team will update it for you once we receive your ticket.

Please note that we are unable to transfer subscriptions from one account to another — we can only update the email address tied to your current account.

Kindly provide the following details in your ticket

• Current email address associated with your Wallet account.

• New email address you wish to associate with your account.

  • Please note that the new email address must NOT be linked to an existing Wallet account.

  • If the new email already has a existing Wallet account, please delete this account, How do I delete my profile and all data?
     

If you no longer have access to your old email address

If the email address registered to your Wallet account still exists and you have only forgotten the password, please recover it with your email provider first and then write to us from that address.

If the mailbox itself no longer exists - for example you deleted the account, or it was a school or work address that was closed when you left - we can still help. We cannot verify you through the old mailbox, so instead we verify that you are the account holder from details only you would have.

Please create a ticket from this article and include as much of the following as you can:

• The approximate date you bought your plan and where (iOS, Android or Web), and your receipt or order number if you still have it. For Google Play this begins with GPA.
• The names of the accounts you created in the app.
• The names and amounts of your planned payments, and the day of the month they repeat.
• The budgets, categories, labels or templates you set up.
• The device you used Wallet on, and roughly when you last signed in.
• The new email address you would like to use. It must not already be registered to another Wallet profile.

Please do not send us your password or full card numbers. We never need them and we cannot use them to verify you.

We will check what you send against our records and reply on the same ticket. Allow a few working days for the check. If what you send is not enough, we will tell you exactly what else would help rather than closing your request.

Submit a request button missing?

Please read the article on How do I contact support? and then return to this page to submit your ticket.