Before reaching out to our support team, we recommend exploring our Help Center, this is filled with knowledge.
If you cannot find the answer to your question within our articles, you will find a "Submit a request" button under each article which allows you to create a support ticket. This button is accessible to logged-in users only. To log in and access this button, follow the instructions below.
Please make sure you return to the article relevant to your questions. This will help us gather accurate and context-specific data related to your issue.
Contact Support or Enable the "Submit a request" button
Android
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- Select "≡" in the top left corner.
- Scroll down and select "Help".
- Kindly revisit the article associated with your issue to submit tickets and receive assistance specific to your needs.
- Submit a ticket at the bottom of the article
iOS
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- Select "More" in the bottom right corner.
- Select "Help" in the bottom right corner.
- Kindly revisit the article associated with your issue to submit tickets and receive assistance specific to your needs.
- Submit a ticket at the bottom of the article
Web App
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- Select your profile in the top right.
- Select "Help".
- Select "Go to Help Center".
- Kindly revisit the article associated with your issue to submit tickets and receive assistance specific to your needs.
- Submit a ticket a the bottom of the article
If you encounter an issue, it would greatly assist us if you could provide a video capturing the entire process leading up to the problem or screenshots.
The support team is available from Monday to Friday, between 9:30 AM and 6 PM Central European Time.
We're a small team, and while we might not always send a personalised response, please know that we read every message.
Individual support is a Premium feature, and your notifications about bugs and other concerns are valuable in helping us enhance Wallet.
If we require additional information, we'll reach out to you. Thank you for your understanding and support.