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Report a Bug

  • Updated

If you come across a bug or observe anything unusual, please try the First Step before reaching out to support. This often resolves common issues.
If you have a bank connection issue please see this article I cannot connect my bank account.

 

How to report a bug

First step

Before reporting the bug please try the following:

  1. Login to our Web App https://web.budgetbakers.com/login 
  2. Important! Check if your Web App data is correctly synchronised with your mobile version
    • If your most recent data is synchronised, please re-install the mobile app.
      If your mobile data is synchronised with the web app, you will not lose any of data when reinstalling the mobile app.
    • Important! If your most recent data is not synchronised with the web version, do not attempt to reinstall the app. Doing so will result in a loss of all non synchronised data.
  3. If reinstalling the app did not work or your data is not synchronised please go to the Second Step.

Second Step

Submitting your support ticket, please be precise and accurate in describing the issue.
This greatly helps us in understanding and investigating the report effectively.

  1. Please include the following in your bug report.
    • Which feature is it about?
    • How did it happen?
    • Provide at least one screenshot.
    • Can it be replicated?
      • Yes (Please provide the steps to recreate the bug or a screen recording, this will greatly help us in investigating and fixing the bug)
      • No.
    • What is the version of your mobile device.
    • Which Platform (Android, iOS, Web App)
    • What is your email address registered in your Wallet profile

 

 

Submit a request button missing?

Please read the article on How do I contact support? and then return to this page to submit your ticket.

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