Sharing a video recording of the connection process or a bug report is essential for a quicker and clearer understanding of the issue. It accelerates the resolution process and promotes a more effective collaboration.
How to record your screen
iOS
Go to your device Settings -> Control Center, then tap the Add button "
" next to Screen Recording.Open Control Center on your iOS device.
Touch and hold the gray Record button "
", then tap Microphone to turn it on or off.Tap Start Recording, then wait for the three-second countdown.
To stop recording, open Control Center, then tap the red Record button "
". Or tap the red status bar at the top of your screen and tap Stop.Save this to your Google Drive
Send Google Drive link to the support ticket, and make sure to set the permissions of the file to "Anyone with this link".
Android
Open the Quick settings panel by swiping down from the top of the screen with two fingers. Then, tap Screen recorder
Tap Start recording.
Note: If the Screen recorder icon is not there, you can add it to the Quick settings panel.Save this to your Google Drive
Send Google Drive link to the support ticket, and make sure to set the permissions of the file to "Anyone with this link".
Note: Some of these steps may work only on Samsung which is being demonstrated. These steps might be different on your phone
MacOS
To view the Screenshot toolbar, press these three keys together: Command + Shift + 5. You will see onscreen controls for recording.
Select the 4th icon, and tap Record.
Save this to your Google Drive
Send Google Drive link to the support ticket, and make sure to set the permissions of the file to "Anyone with this link".
Windows 10/11
Make sure the browser you're using Wallet WebApp with is selected
Hold Windows Key + Alt + R to start recording
Hold Windows Key + Alt + R again to stop the recording
Your recording will be saved under .../Videos/Captures folder
Save this file to your Google Drive folder then send us a link